Effective Date: 15 August 2026 Welcome to House Master Facility Management Services Private Limited Self Order. By placing an order through House Master Facility Management Services Private Limited Self Order, you agree to these Terms & Conditions.

1. Service Description

House Master Facility Management Services Private Limited Self Order allows customers to:

• Browse available products
• Select items
• Place self-service orders
• Receive an order slip or token
• Collect orders from the designated service counter
• Complete payment online, where available, or at the counter

The application serves solely as a self-ordering platform and does not prepare, package, or deliver products.

2. Order Confirmation

An order is considered confirmed once it has been successfully submitted through the kiosk. Where online payment is enabled, payment confirmation may be required before the order is processed.

3. Product Availability

Products, pricing, taxes, availability, preparation times, and promotional offers are determined by the individual business operating the kiosk and may change without prior notice.

4. Customer Responsibilities

Customers are responsible for:

• Reviewing the order before confirmation
• Providing accurate information when requested
• Collecting the order using the issued token or receipt
• Completing payment where payment at the counter is applicable

5. Payments

Depending on the business location, payment options may include:

• UPI
• Debit Cards
• Credit Cards
• Net Banking
• Digital Wallets
• Cash at Counter

Available payment methods may vary between locations.

6. Cancellation

Cancellation requests may only be accepted before order preparation begins and are subject to the policies of the respective business.

7. Refunds

Refund requests are governed by the Refund & Cancellation Policy and the individual policies of the participating business.

8. Limitation of Liability

The respective restaurant, cafeteria, hospital canteen, food court, retail outlet, or other participating business is solely responsible for:

• Product quality
• Food preparation
• Pricing
• Product availability
• Order fulfilment
• Customer service
• Refund and cancellation decisions

9. Prohibited Use

Users must not:

• Tamper with or damage the kiosk
• Attempt unauthorized access
• Misuse the application
• Disrupt kiosk operations

10. Changes

These Terms & Conditions may be updated from time to time without prior notice.

11. Governing Law

These Terms shall be governed by the laws of India.

12. Contact

Key Person: ANEESH.K.A
Email: info@housemasterfms.com / housemasterfms@gmail.com
Phone Number: +91 9745209600
By placing an order through House Master Facility Management Services Private Limited Self Order, you agree to these Terms & Conditions.